Terms of Sales | Equibotte ®

EQUIBOTTE France manufactures tailored boots and shoes. The customer will provide accurate measurements and choose a customization of the model.
The rights and obligations of EQUIBOTTE FRANCE and its customers are defined in the general conditions of sale below:
These general conditions of sale governed by French law apply to all articles and / or products offered for sale by EQUIBOTTE FRANCE on its website: equibotte.com

Any order placed and paid by the buyer after checking his basket implies the validation of the order, the buyer having knowingly accepted the content and conditions of the said order and full acceptance of these terms and conditions. sale.
This order will be confirmed by sending an email to the email address entered by the buyer at the time of placing the order.
Your order once paid is processed within a maximum of 24 hours. We reserve the right to refuse any order for legitimate reasons:
Customer with whom there is a payment backlog or a dispute over the payment of a previous order, abnormal nature of the order, in case of unavailability of the product, in case of impossibility to execute the order, in case of clear intention on the part of the customer to harm our business.
The processing of the order requires the collection of information from the customer, who has a right of access and rectification. This personal data remains internally and is not shared.

Articles </ strong>
The products offered on the EQUIBOTTE France website are the subject of a detailed description, the price including VAT and the delivery time according to article L111-1 of the Consumer Code.
For each product the customer will have to communicate his measurements according to a protocol defined with the aid of a diagram and make a choice on various options of personalization. The production lead time is 10 working days for tailored riding boots and 6 to 8 weeks for custom riding boots.
The photos on the site are not contractual and do not bind the company EQUIBOTTE France. The colors of the leathers may vary slightly as a result of tanning. In order to constantly improve our products, the delivered products may be slightly different from those presented on the site

The shipment of the goods is insured by post colissimo recommended 2 working days for France excluding imponderables. Your signature will be proof of delivery. We send you a shipping email with the tracking number of your package. In all cases, the package travels at the risk of the client to which it belongs. Packages leaving our premises are always checked and delivered to the post office in perfect condition. If the parcel is damaged, torn or open, it is up to you to make any necessary dispute or to refuse the package and contact our services to inform us as soon as possible.
Packages are kept 10 days by post, a notice is filed by the postman, in case. If the customer does not pick up the parcel, the parcel will be returned to us and the costs of re-shipment will be borne by the customer.

Prices </ strong>
Our sales prices in force at the time of placing the order by the buyer are indicated in euros all taxes included (TTC) subject to French VAT currently 20%. With your package you will receive a detailed invoice. The transfer of ownership is granted only after full payment of the order
The selling prices can be modified by EQUIBOTTE France at any time. This change will be reported to the buyer prior to any order. Prices are excluding shipping costs.
The shipping costs are calculated according to the weight and the zone of destination of the order. In case of promotional price, (sales, promotions, destocking) we promise to apply this price to any order placed during the period of the offer and within the limits of available stocks.

PAYMENT </ strong>
For your convenience, EQUIBOTTE FRANCE accepts 4 payment methods:
The account number to make your transfer will be on your checkout page when you order.
The order and shipping address of the check will be on your payment page when you order. The sending of your order will be done upon receipt of your payment in our premises. The products remain the property of EQUIBOTTE FRANCE until full collection of the price.

EQUIBOTTE FRANCE facilitates extra-community purchases. Switzerland, Monaco, the Dom-Tom and all the countries outside the European Community are not
not subject to our VAT. The orders will be invoiced to you Without Taxes, the parcel going through the customs, it is your responsibility to regulate the VAT in the country of destination as well as the possible expenses of customs clearance at the reception of the parcel.
For any return or exchange from countries outside the European Community the customs fees are also the responsibility of the customer.

According to Article L121-21 of the Consumer Law: The consumer has a period of fourteen days to exercise his right of withdrawal of a
contract concluded remotely, During this period upon receipt of the package the customer may return the product and request a refund without penalty except for shipping and return charged to the buyer. The refund will be made by the same means of payment as that used by the buyer, at the latest within 30 days following the date on which the right is exercised.
IMPORTANT: Products must be returned as new receipts, bearing no evidence of being worn, in their original box.
No product bearing traces of having been worn will be subject to the right of withdrawal.
The right of retraction is not applicable according to the article L221-28 and the article L121-21-8 of the code of the consumption
– made-to-measure products
– supply of goods made to the consumer’s specifications or clearly
– provision of services fully performed before the end of the withdrawal period and whose execution has after the express prior consent of the consumer and the express waiver of his right to retraction

The Buyer benefits from the provisions of the legal guarantee of conformity and the legal guarantee of hidden defects. Tailor-made, customized or special order items will not be returned or exchanged if the order has been executed in accordance with the order received. Beyond 2 months, no complaint will be considered regarding any transaction between EQUIBOTTE FRANCE and its customers

All articles and / or products may be exchanged within fourteen days of receipt of the order, except:
– Custom products MADE TO MEASURE
– Special order products, manufactured at the request of the customer with its precise measurements and having been the object of customization not appearing in the drop-down menus. The choice and purchase of one or more items and / or products on our site are under the sole responsibility of the buyer.
The impossibility (total or partial) to use them because of incompatibility, (deviation and / or deformation of the feet – hallux valgus in particular), can not give rise to any exchange of these customized or personalized products, and can not put in question the responsibility of EQUIBOTTE

For the exchange request of the product, the buyer is advised to follow the following instructions in order to facilitate the processing of the exchange:
• – Request an exchange number by email after explaining the reason for the exchange.
• – Use the original packaging to return the product
Important: The product (s) must be back in our premises within a MAXIMUM period of 14 days from our validation email containing the return number.
Beyond this period, no exchange or return will be accepted and the package will be returned to the sender. Return costs are the responsibility of the customer.
– Products in sales or promotions: Exchanges are not accepted on sale or discounted products.

If you want to change size or color, please return the model and make a new order.

Customer service
For all technical questions, information, advice, EQUIBOTTE FRANCE puts at your disposal 2 telephone numbers not surcharge: 06 45 45 52 89/05 24 37 44 98 – 9h / 12h and 14h / 19h Monday to Friday
In case of unavailability by telephone, please write to the customer service by email: equibottefrance@neuf.fr
In case of complaint EQUIBOTTE FRANCE will make every effort to find amicable and satisfactory solutions for his client